Terms & Conditions

Shipping & Delivery

All Arteko orders are packaged by hand with special care to protect your artworks.

Processing:

All Spain national orders will be processed and delivered within 10 business days.

International orders will be processed in 10 business days and delivered within 2-3 weeks, unless otherwise specified.

Spain national Shipping:

Within the Spanish nation, our packages are shipped by UPS and shipping rates are calculated based on the size and weight of the artwork. Orders will be processed and delivered within 10 business days.

International Shipping:

International orders are shipped via UPS or our art crating partner, depending on the artwork type. Orders will be processed in 10 business days and delivered within 2-3 weeks, unless otherwise specified.

Packaging:

– Editioned prints and photography are sent in a tube, with a protective layer of glassine
– All framed artworks are custom framed by hand and packaged in a double walled foam lined box
– Unframed original works are flat packed to prevent creases
– Oversized works are either crated or soft-packed, and shipped via UPS or with our art crating partner

Shipment Tracking:

A tracking number will be sent to you as soon as your package has shipped.

Returns

We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us at orders@artekogallery.com. We’ll gladly offer you a store credit within 10 days of receipt of the artwork. Custom framed pieces and originals will have a 20% processing fee.

If your works arrive damaged, please ensure Arteko is notified within 14 days of delivery.